Vytl connects you with qualified therapists and beauticians nearby, making it easy to discover and book wellness and beauty services in your area.

You can download the Vytl app for free from the respective app stores:

• Google Play Store: https://play.google.com/store/apps/details?id=com.nwwi.vytl10
• Apple App Store: Coming Soon!

A: Creating your Vytl account is quick and easy:

1. Download the Vytl App.
2. From the home screen, tap the people/profile icon located at the top right corner.
3. Two buttons will appear. Tap the “Register” button (the top one).
4. Please read our Terms and Conditions carefully.
5. Select your gender icon to proceed with registration. We require your gender to help us match your preferences when choosing a therapist or beautician.
6. Fill in your preferred username.
7. Enter a working and valid email address.
8. Create your preferred password.
9. A new button will appear to request a verification code. Tap it.
10. A 4-digit verification code will be sent to your email inbox.
11. Enter the 4-digit code into the provided field.
12. Tap “Verify.”
13. Once verified, tap “Register.”
14. You’re all set!

To Log In: After opening the app, you will be prompted to log in if you are not already. Enter your registered email and password, then tap “Login.”

To Log Out: Tap the people/profile icon at the top right corner of the home screen. Scroll down to the very bottom, and you will find the “Logout” button. Tap it to securely log out of your account.

Vytl is location-based, making it easy to find nearby services:

1. Home Page Navigation: On the home page, locate the bottom navigation bar with three icons. Tap the leftmost icon to open the discovery section.
2. Browse by List: By default, this section will display a list of therapists and services. The list shows a random category of therapists (e.g., massage, reflexology), and the services displayed are based on this default category.
3. Select Categories: You can choose your preferred service category by scrolling horizontally at the top of the page.
4. Refine by Sub-Category: Further refine your search by selecting sub-categories that appear below the main category.
5. View Service Details: From the list of services, tap on any service card to open its dedicated page, where you’ll find more information and the option to add it to your cart.
6. Switch to Map View: At the bottom of the page, above the bottom navigation bar, you’ll see a capsule-shaped button. By default, the right part (with a list or hamburger icon) is selected for list view. Tap the left part (with a map icon) to switch to a map view.
7. Explore on Map: In map view, markers will display the lowest price of a service offered by a therapist in that area, relevant to your selected category.
8. Therapist Info on Map: Tap a marker to reveal a card containing the therapist’s information, such as gender, location, and name.
9. View All Services from Map: Tap this therapist’s card to reveal all relevant services they provide within the selected category. These services will appear horizontally above the card and can be scrolled if there are many.
10. Book from Map View: Select a service from this list to open its dedicated page for more details and to add it to your cart.
11. Filter by Gender: On the left and right sides of the capsule-shaped button (for list/map view), you’ll find a lady (left) and gent (right) icon. Use these to filter service providers based on gender, if you have a preference.

A: If you’ve forgotten your password:

1. On the same page where you log in or register, tap “Forgot Password” located below the Login button.
2. Enter your registered email address.
3. If the email exists in our system, a password reset link will be sent to your inbox.
4. Open the email and tap the provided link. This link will open a webpage in your browser.
5. On the webpage, set your new password and submit it.
6. Once done, navigate back to the Vytl app and log in using your newly set password.

The Vytl app is free for customers to download and use. Customers only pay for the services they book with a therapist or beautician. For therapists, listing their services on Vytl is also free, with no upfront or advance payments required.

A: Vytl offers several features within your profile to manage your personal information and appointments:

Upload Profile Photo: Upon logging in, you can tap the photo placeholder in your profile to upload a profile picture. You can remove it anytime by tapping the scissor icon and replace it with a new one.

Add and View Address:

1. In your profile page, tap the “Address” button.
2. On the Address page, tap “Add New Address” at the bottom.
3. A popup with a map will appear. You must enable location services and allow the app to access your location to detect your current position.
4. You can refine the location by moving the marker if the actual address differs from your current location.
5. Insert your unit, street, city, postcode, and state, then save.
6. You must select one address as your default. This helps with future distance-related cost calculations and provides more precise service content.

Booking and Appointment:

• View Orders (Booking): Tap the “Booking” button in your profile to view a list of all bookings you’ve made.
• View Appointment: Tap the “Appointment” button to view a calendar-like appointment display. A calendar will appear, and below the selected date, a list of appointments will be shown. You can tap each appointment to view more details on the Booking page.

Health (Voluntary Feature):

1. This is a voluntary feature, usually filled out at the therapist’s request before starting any service. It helps therapists identify suitable therapies and for reporting purposes.
2. This information is private and will not be publicly disclosed. Therapists can view it to generate reports, which are submitted to authorities governing therapist practices.
3. Tap the “Health” button, then select a category of health issue.
4. Select any attending facility if applicable.
5. Select familial information.
6. Save the data.
7. At any point, you can delete these saved health records. They appear as a list on your Health page; simply tap the bin icon on each health record card to remove it.

A: Vytl’s core functionalities include:

• Finding qualified therapists or beauticians nearby.
• Selecting a wide range of service categories.
• Conveniently booking service slots.

A: No, Vytl requires an active internet connection to function.

A: Vytl integrates with Stripe for secure payment services only. All payment information, such as card details, is handled directly by Stripe. Vytl, as an app, and our servers have no access to this information. Even the card input fields are native to Stripe, ensuring your sensitive payment details are never directly viewed or stored by Vytl.

A: Currently, Vytl offers a basic and streamlined booking experience with limited customization options directly within the app. The most important setting for optimal use is to ensure your device’s location services are enabled for Vytl. We are continuously working to enhance user experience and may introduce more customization features in future updates.

A: The Vytl app is currently optimized for mobile smartphones running iOS. While tablets and iPads are supported, the app may not be perfectly compatible with their screen sizes yet. Full tablet and iPad optimization is planned for future updates.

A: If your Vytl app is crashing or freezing, you can usually resolve the issue by simply force-closing the app and reopening it.

Important Note for Payments: If you are in the middle of a payment process, it is crucial to wait until the process is completed. If a payment seems to be taking too long, it might be due to your device’s network connection. If no confirmation is sent to your email after a payment attempt, please contact Vytl support via Facebook Messenger chat as soon as possible, providing details of the issue.

A: If you’re encountering login issues:

• Check your internet connection: Ensure you have a stable network connection.
• Verify your username/email: Double-check that you are entering the correct email address associated with your Vytl account.
• Reset your password: If you suspect an incorrect password, follow the “I forgot my password” instructions above to reset it. If the issue persists despite these steps, please contact our support team via Facebook Messenger chat for further assistance.

A: If a specific feature within the app is not working as expected or you’re encountering an error message, please contact our Facebook Messenger chat support immediately. Provide as much detail as possible about the issue, including what you were doing when it occurred and any error messages you saw.

A: Currently, Vytl primarily utilizes email notifications for all alerts and updates related to your bookings and account. Native push notifications are a feature we plan to introduce in the near future. Please ensure you check your email inbox (and spam/junk folder) for Vytl notifications.

A: If the Vytl app feels slow or takes a long time to load, consider the following:

• Check your internet connection: A strong and stable Wi-Fi or mobile data connection is essential for optimal app performance.
• Close other apps: Having many apps running in the background can consume your device’s resources, slowing down performance.
• Restart your device: A simple device restart can often clear temporary glitches and improve performance.
• Check device storage: Ensure your device has sufficient free storage space. Low storage can impact app performance. If these steps do not resolve the issue, please reach out to our support team.

A: To ensure you have the latest features and bug fixes:

• Open your device’s App Store (Apple App Store).
• Search for “Vytl.”
• If an update is available, tap the “Update” button.

A: Vytl collects certain information to provide and improve our services, ensure platform integrity, and facilitate seamless interactions. This includes:

• Legal Name and Personal Identification Details: Collected to comply with relevant authorities for audit purposes and to prevent illegal activities on our platform. Location Data: Used to provide tailored services, calculate distances and costs for services, and determine service locations.
• Email Address and Phone Number: Essential for facilitating proper communication, ensuring seamless coordination, and reliable service delivery.
• Images and Media: Allows users to upload profile pictures and product-related images, enhancing functionality and personalizing the user experience. For a complete understanding of our data collection practices, please refer to our full Privacy Notice.

A: Your data is primarily used to operate, maintain, and improve the Vytl service, including matching you with therapists, processing bookings, and ensuring secure communication. For a comprehensive overview of how your data is used, please refer to our full Privacy Notice: bytsky.com:3002/privacy-notice.html

A: We prioritize the security of your data.

All requests made to and from our server are encrypted using HTTPS (Hypertext Transfer Protocol Secure), ensuring that your data is secure during transmission over the internet.

Additionally, access to your data is authenticated on each request, where we verify tokens and keys to ensure only authorized users can access their information.

A: You have direct control over certain data within your profile as described in the “How do I delete my account and data?” section above (e.g., addresses, health records, and full account deletion).

For a detailed explanation of your rights regarding data access, correction, and deletion, please refer to our full Privacy Notice found at bytsky.com:3002/privacy-notice.html. You can also find links to our Privacy Notice, Terms & Conditions, and User Agreement within the app under your profile page, below your username. For payment-related terms and conditions, please refer to the details provided during the checkout stage, above the card number field.

A: We welcome your feedback and suggestions! Please feel free to reach out to us directly via our Facebook Messenger chat to share your thoughts and ideas.

A: Our Terms of Service are available on our website at bytsky.com:3002/privacy-notice.html (this link currently covers Privacy Notice, Terms & Conditions, and User Agreement). You can also access them within the app under your profile page, below your username, by tapping “Terms & Conditions.”